Shipping Policy

At Monvero London, we aim to provide reliable and efficient shipping for all orders within the United Kingdom. Please read the following Shipping Policy carefully before placing your order.

1. Shipping Locations

Monvero London currently ships exclusively to addresses within the United Kingdom.

At this time, we do not offer international shipping outside the UK.

2. Order Processing Time

All orders are processed within 1–2 business days.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email including your tracking information.

Please note that processing times may be extended during high-demand periods, holidays, or promotional events.

3. Delivery Time

Estimated delivery time for orders within the United Kingdom is approximately:

7–10 business days

Delivery times are estimates and may vary depending on:

  • Shipping carrier delays
  • Weather conditions
  • Public holidays
  • Customs or transportation disruptions
  • High order volumes

Monvero London is not responsible for delays caused by third-party shipping carriers or circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on promotions or order value.

Any applicable shipping fees will be clearly displayed before completing your purchase.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow some time for tracking updates to appear after dispatch.

If you do not receive tracking information within a few business days after placing your order, please contact our support team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Monvero London is not responsible for:

  • Failed deliveries caused by incorrect addresses
  • Delays due to inaccurate customer information
  • Packages sent to incorrectly entered addresses

If an order is returned due to incorrect shipping information, additional shipping charges may apply.

7. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Monvero London is not responsible for lost or stolen packages.

If you experience delivery issues, we recommend contacting the shipping carrier directly. We will do our best to assist where possible.

8. Delayed Orders

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur.

If your order has not arrived within the expected delivery period, please contact us and we will investigate the shipment status for you.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will review the issue and work toward an appropriate solution.

10. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: info@monvero-london.com

Customer Support Hours:
Monday – Friday | 09:00 AM – 06:00 PM

FREQUENTLY ASKED QUESTIONS

Need help with your order or have a question about one of our products? Please contact our support team at info@nozaro-wellington.com

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What is the return policy?

There is a 30-day period to return or exchange an item, provided it is unworn and in original condition. Nozaro Wellington strives for complete satisfaction with every purchase.

What is the delivery time?

For United Kingdom, delivery typically takes 7–10 business days. All orders are carefully packaged and shipped with track & trace to ensure safe and reliable arrival.

What about the product quality?

Each item is carefully selected and crafted from premium materials. Nozaro Wellington offers not only style, but also durability and true luxury.

What are the contact options?

The Nozaro Wellington team is available 5 days a week and can be reached via e-mail: info@nozaro-wellington.com. Responses are usually provided within 24 hours.

Our customer service is available Monday through Friday from 8 a.m. to 6 p.m
Average response time: 24h

Collapsible content

What is the return policy?

There is a 30-day period to return or exchange an item, provided it is unworn and in original condition. Nozaro Wellington strives for complete satisfaction with every purchase.

What is the delivery time?

For United Kingdom, delivery typically takes 7–10 business days. All orders are carefully packaged and shipped with track & trace to ensure safe and reliable arrival.

What about the product quality?

Each item is carefully selected and crafted from premium materials. Nozaro Wellington offers not only style, but also durability and true luxury.

What are the contact options?

The Nozaro Wellington team is available 5 days a week and can be reached via e-mail: info@nozaro-wellington.com. Responses are usually provided within 24 hours.