Return & Refund Policy

At Monvero London, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Please read our Return & Refund Policy carefully before submitting a return request.

1. Return Period

We offer a 30-day return policy.

You have 30 days from the date your order is delivered to request a return.

2. Eligibility for Returns

To be eligible for a return, items must:

• Be unused and unworn
• Be in original condition
• Include original packaging
• Not show signs of damage, washing, or excessive use

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items may not be eligible for return:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Hygiene-sensitive items where applicable

4. Return Request Process

To start a return, please contact our support team at:

info@monvero-london.com

Please include:

• Your order number
• The reason for the return
• Photos if the item arrived damaged or incorrect

Once your request is reviewed and approved, return instructions will be provided.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong item was received
• The item arrived damaged
• The product is defective

We recommend using a tracked shipping method, as Monvero London is not responsible for lost return shipments.

6. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed back to the original payment method within 10 business days.

Please note:

• Original shipping costs are non-refundable
• Processing times may vary depending on your bank or payment provider

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, we recommend placing a new order after your return has been approved.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the item
• Photos of the packaging

We will review the issue and work toward a suitable resolution as quickly as possible.

9. Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank account again
2. Contact your payment provider or bank
3. Allow additional processing time

If you still have not received your refund, contact us at:
info@monvero-london.com

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: info@monvero-london.com

Customer Support Hours:
Monday – Friday | 09:00 AM – 06:00 PM